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Female Dog Walker
cats pet care pet sitting in Huntington WV

faq

Have questions?

We've got answers.

  • Why choose Denise's Helping Hands?
    At Denise's Helping Hands, we pride ourselves on providing personalized, one-on-one service to our clients. As a business that is owner-operated, we understand the importance of building trust and nurturing relationships. With us, you can rest assured that the person who begins working with you will be the one taking care of your needs every step of the way. We offer trustworthy, accountable, and transparent services that are tailored to meet your unique requirements. Whether you feel isolated or have family and friends nearby, we are here to assist you. Our licensing and insurance are up-to-date, and we can provide a background check upon request. Detailed visit logs are provided when appropriate. You can take advantage of our 24/7 automated scheduling and receive email confirmations of appointments. At Denise's Helping Hands, we are dedicated to being your reliable support system.
  • Where do you provide services?
    Our services extend to a 5-mile radius surrounding Westmoreland Park in Huntington, WV, 25704.
  • What is a Personal Assistant/Concierge with Virtual Assistance Services?
    Do you ever find yourself drowning in tasks, wishing for an extra set of hands? At Denise's Helping Hands, we understand. As personal assistants and concierges, we offer comprehensive support to tackle your to-do list, no matter how daunting or simple. From managing errands to providing virtual assistance, we're here to lighten your load. Our services encompass more than just practical assistance, to include in-home vacation and pet care, ensuring your peace of mind while you focus on what matters most. With Denise's Helping Hands, you can trust in our commitment to providing ethical, moral, and personalized assistance tailored to your unique needs.
  • What are your policies and what purpose do they serve?
    At Denise's Helping Hands, we take our policies and procedures seriously in order to ensure the safety and well-being of all parties involved, including the animals we serve. Our policies are designed to provide protection and accountability. A comprehensive list is available by request, as well as through our website and online software.
  • What do we mean when we say we are "Technology-Based"?
    Denise's Helping Hands is considered a technology-based company since we solely rely on our online software, for client registration, scheduling, and payment. By utilizing this technology we are able to securely store and access important client information, such as business or personal information, pet care instructions and household details. All of our data and communication is encrypted and backed up daily, ensuring the safety and confidentiality of our clients' information.
  • How do I make reservations?
    To schedule an appointment, please use our online scheduling software. This system is designed to ensure accuracy and a seamless experience for all clients. If you are new to us, click "Get Started" on any of our website pages. If you are a current client, click the option for "Current Clients" or the "Book Now" option. After submitting your reservation request, we will confirm your appointment within 24 business hours by email.
  • How do I make changes to existing reservations?
    Here's how you can modify a reservation that has already been approved via our scheduling software: Access the client portal and log in to your account (https://deniseshelpinghands.setmore.com/). Select the visit that you would like to change or cancel from your calendar. Once you have selected the event, you will see an option to request a change or cancellation. Choose your preferred option and follow the prompts to complete the process. It's that simple! You can now make adjustments to your appointments with ease.
  • What if my primary pet sitter / personal assistant is not available?
    We apologize if your primary pet sitter or personal assistant is unavailable at the moment. As a one-person operation, we strive to offer personalized services which may sometimes be limited due to helping someone else. If we cannot assist you, we will gladly provide you with referrals and suggest that you consider reputable websites such as https://www.petsit.com/locate, https://www.petsits.com/petsitters search/search-detailed, https://pro.petsitters.org/, https://www.pawsinn.com, https://www.petsitllc.com/find-a-provider and https://www.localpetcare.com/. You may also conduct a search on Google or other search engines using the keywords "Pet Sitters" or "Personal Assistants in Huntington, WV" to explore other professional, licensed and insured care options.
  • How do I know when your staff was at my home?
    We understand the importance of transparency when it comes to our staff's visits to your home. That's why we provide all our clients with detailed reports through our online software. This way, you can keep track of when our staff arrived and departed, and what tasks were completed. Our online software also includes GPS location tracking to ensure your peace of mind.
  • Do you take last minute requests?
    At our company, we strive to accommodate last-minute requests from our loyal and returning customers whenever possible. If you need to make a request with less than a 24-hour notice, please submit it via email or message. For requests with more than 24-hours notice, you can simply enter them into our online scheduling software. We will respond to all last-minute requests as soon as possible to ensure your satisfaction.
  • Are you licensed and insured?
    Ensuring the Safety of Your Property. At Denise's Helping Hands, we take your home and pet's safety seriously. We are a licensed pet sitting and errand services company located in Huntington, WV. Additionally, we are fully insured through Pet Sitters Associates, giving you peace of mind that your property is protected. If you need to verify our credentials, we are happy to provide references and background history upon request. Remember, when hiring a pet sitter or personal assistant, always ask for proof of licensing and insurance to guarantee a safe and trustworthy experience.
  • Do you offer overnight services?
    We provide an overnight home care service for 10-12 hours, ensuring all your needs are met and your home appears occupied while attending to your beloved pets. This specialized service falls outside of our regular service hours and is priced accordingly. It may not be suitable for everyone. For those seeking a different but equally attentive option, we offer Customizable Drop-In Visits. This alternative provides the same level of care and can be tailored to your specific requirements. Choose from 15, 30, or 45-minute visits to safeguard your home and pets during your absence. If you need a longer visit, we can discuss Extended Care options. During pet visits, we offer ample affection, feeding, fresh water, bathroom breaks/litter box cleaning, and administration of oral medications if needed. Brushing services are also available upon request. Home care includes tasks like collecting mail, watering plants, adjusting lights, TVs, and radios, occasional presence outside the house, and garbage disposal. Our main aim is to create the impression that your home is occupied while you're away.
  • Are you interested in earning rewards for referring clients to our service?
    Introducing Denise's Helping Hands Referral Rewards Program. When someone you refer successfully books with us, you'll receive a $20 credit on your DHH account. Additionally, the referee will also receive a $20 credit on their account if their first appointment is valued at $100 or more. These Referral Reward credits are valid for twelve months from the date of credit, and the earning potential is limitless.
  • Can I tip my pet sitter / personal assistant?
    It's always appreciated when you reward your pet sitter or personal assistant for a job well done. You can do this by leaving a tip directly on your invoice or mailing it to our office at the following address: Denise’s Helping Hands, 729 9th Ave, PMB #112, Huntington, WV 25701. If sending a check or gift card, please include a note on the memo line indicating the purpose. Thank you for your generosity, it means a lot to us!
  • Do I really need to give you a key to my home?
    To ensure that we can provide the best possible pet sitting or house sitting service, we require one key to your home. This is true even if we enter through an electric garage door or a door code. Please note that in the event of garage door malfunctions, a key is necessary for us to access your home. We understand the importance of keeping your key safe and secure, which is why we store it in an undisclosed location that is not tagged with your personal information. If you are uncomfortable with providing a key, you may choose to purchase a lockbox. It is important to understand that we are not responsible for any lockbox failures that may occur. If you do not provide us with a key or lockbox, you will be liable for any locksmith charges that may arise. After the service is complete, many of our clients prefer that we store their keys in our company safe for future visits. This allows for easy access without requiring a key pickup. Please note that we do not leave keys behind on the final visit in case you are delayed returning home. Key pickups and drop-offs may incur additional charges.
  • Are your services available during the holidays?
    Denise's Helping Hands recognizes seven major holidays throughout the year. Services provided on these days will be charged an additional 25% surcharge to ensure our team is fairly compensated for working while others celebrate. Please take note of these holiday dates: Easter Weekend: March/April (Friday through Sunday) Memorial Day Weekend: May (Friday through Monday) Independence Day: July (3rd to 5th) Labor Day Weekend: September (Friday through Monday) Thanksgiving: November (Wednesday, Thursday, and Friday) Christmas: December (24th-26th) New Years: December 31st, January 1st We appreciate your understanding and cooperation regarding this policy.
  • What type of animals do you care for?
    Our primary focus is caring for dogs and cats. Depending on the circumstances, we may be willing to consider caring for other types of animals as well.
  • Can you administer medication to my pet?
    Rest assured, we are happy to provide your pet with oral and topical medications as instructed.
  • Do you require a minimum number of visits per day while I'm out of town?
    To ensure that your pets receive the best possible care while you're out of town, we have minimum visit requirements in place. Adult dogs with access to a doggy door and a fenced yard will need at least two visits per day, while we prefer cats to have at least one visit per day.
  • Why do I need to fill out paperwork and or an online profile?
    It is essential to complete the necessary paperwork or online profile when utilizing pet care services. Our clients love the convenience of having their pet's routines clearly documented in our online portal. This allows us to customize our care to meet each pet's unique needs and guarantees that their care instructions are accurately followed. Rest assured that you only need to fill out your profile once, and if there are any changes in the future, you will be able to update it accordingly. Once your profile is complete, we will have all the information we need to provide world-class professional pet care in the comfort of your own home. Choosing a pet sitter who relies on handwritten notes is not ideal, which is why we've implemented a secure, encrypted system for efficiency and safety. Trust us to take care of your furry family members with the utmost care and attention to detail.
  • What do your pet sitting services included?
    Tailored Pet Sitting Services to Meet Your Needs. At our pet sitting company, we understand that every pet has unique needs. That's why our services are fully customizable to suit your specific requirements. We will document your pet's routine and follow it throughout our services to ensure maximum comfort and familiarity. Our range of services includes: For your pets: Providing potty breaks Scooping litter boxes Playtime Feeding and water refills Brushing Cuddle time Short walks with prior approval and weather permitting (at provider's discretion) For your home: Bringing in mail and newspapers Watering plants Turning lights on and off Opening and closing curtains Taking the garbage to and from the curb Our primary goal is to make your home look occupied while you are away on vacation. We understand that every pet owner has unique requests, so if you have any other requirements, please let us know!
  • May I ask why you prefer not to allow cat visits every other day?
    We understand the importance of saving money, but we believe that daily care of your cat while you're away is crucial. Here are a few reasons why this is essential: Cats can accidentally lock themselves in a room without access to food and water. Cats need human interaction, and it's not healthy for them to be left alone for extended periods of time. Many cats will not drink water that is not fresh, and dehydration can quickly become a serious issue. Cats are prone to kidney infections, and your pet sitter is trained to recognize changes in your cat's behavior that could indicate a medical issue. We want the best for your cat, and having a professional pet sitter visit your home is an affordable and convenient solution. Your cat gets to stay in a familiar environment while receiving all the attention it needs, and you receive daily photo updates from your sitter.
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